We design, drive, and influence seamless experiences for your practice across multiple digital channels. Transform every touchpoint with a prospective patient into an actionable lead.

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Plastic Surgeons
Aesthetic Physycians
Medical Spas
Opthalmology
Dermatology

Obgyn’s

We design, drive, and influence seamless experiences for your practice across multiple digital channels. Transform every touchpoint with a prospective patient into an actionable lead.

Acquire. Convert. Retain. Advance
reviews with magic rating

Magic Rating Snapshot: How Our Clients Are Doing

Back in December 2016 we launched Magic Rating, our software designed to help aesthetic practices build their positive online reviews. Five months later, we have over 20 clients actively using the software!

If you’re unfamiliar with Magic Rating, the software uses two modes, email or kiosk mode, to request feedback, from 0 to 10. Based on the rating, the client receives a follow up email either thanking them and then asking them for a review on Google+ or Real Self, or if the feedback was negative, the patient gets a different email from the practice essentially asking how they can make it better (with no request for a review).

The process of generating more reviews online is challenging, and unfortunately there’s no “magic wand” to suddenly bring in a ton of new reviews. There is, however, Magic Rating, which makes the process of generating positive reviews as seamless as possible!

In this email I’ll break down how our clients are doing with Magic Rating. Before I get to the stats, let me review a few terms:

  • Net Promoter Score (NPS): This is quickest way to measure how satisfied your customers are with your business. The formula is simple, take the percentage of 9 and 10s in feedback and subtract the percentage of 0-6 in feedback (feedback of 7 or 8 is considered “passive” and are not included in the calculation). The closer to 100 the score is the better.
  • Open Rate: This is simply the percentage of patients who open the initial email you send asking for feedback. *Note: If you’re using Kiosk mode then this isn’t relevant, as you’re patients are “opening” the feedback request page 100% of the time.
  • Feedback Rate: This is the percentage of patients emailed who fill out the feedback request form
  • New Reviews: This is self-explanatory; the increase in reviews on your top review sites since you’ve started with Magic Rating.

For all clients, who have sent out at least 500 feedback requests, here are the results…

For our top 3 clients (based on NPS), who have also sent out at least 500 feedback requests, here are the results…

  • NPS: 86.67
  • Average feedback requests sent: 1,301
  • Average open rate: 52.9%
  • Average feedback rate: 4.41%
  • Average New Reviews: 23

…You can see that among our top 3 clients 23 out of 1,301 requests sent resulted in reviews. While that’s a low percentage, 1.77%, it adds up over the long run. Imagine how much better your presence would be if you had just 10-15 more reviews, spread out between Google+, Real Self and Yelp. What if these were mostly positive? Would that improve your social proof? Of course it would! What if I told you this software was FREE for all Turbo clients? Then it becomes a no-brainer, right?

Are you looking to turn your satisfied patients into more positive online reviews?  Visit www.magicrating.com to sign up for your free demo, or drop us a note here to connect with us with any questions.

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Monday, October 25th, 2021
2:25 am

TRBO ADvance is a multichannel digital advertising and marketing agency specializing in Medical Beauty. We combine great design, cutting-edge technology, and proven business strategies into a clear message powerful enough to propel practices forward.

Our Services

Patients finding your practice is a major key to building your client base. We help physicians and aestheticians build thriving practices by improving your website’s position in search results and page rankings.

We transform your business while you transform your patients. 

Your website is a showplace for aesthetic beauty and the rich emotional rewards every patient wants to feel. Information about your practice, staff, and specialties is displayed in a modern setting to invoke all the possibilities available to your patients.

Our web design brings beauty to life through innovation and ever-changing technology.

Our expertly crafted email marketing campaigns help you reach your patients on a whole new level. With today’s fast pace, timely communication keeps warm leads warm, helps patients stay informed about your practice, and saves you invaluable time.

Retain existing patients and bring in new, prospective patients easier than ever.

With marketing services tailored to your practice’s individual strengths, TRBO ADvance helps you convert consultations into patients.

Through the science and psychology of patient decision-making, we position your practice as the best choice for helping patients achieve their aesthetic goals.

The Medical Beauty world is a marriage of art and science designed to bring patients joy and confidence in themselves.

We bring creativity to that relationship with compelling writing, on-point branding, informative videos, smooth photo galleries, and engaging web and email content to showcase your practice’s exacting standards of patient care and results.

TRBO ADvance strategizes solutions for your practice using our considerable industry knowledge, so you take advantage of the trends and topics which most interest patients.

We offer a blueprint for your practice to flourish and grow.

Finesse in advertising is a must for the modern Medical Beauty practice. Patients are savvier than ever, and traditional sales pitches are best left in the past.

We’ve mastered the art of digital media advertising to bring attention to your practice with style and expertise.

As a gateway to potential patients, social media engagement is a major component to building successful branding for your practice.

Interactive information and educational exchanges with prospective clients can increase your website traffic and your reach, so you can connect, build trust, and increase your digital footprint.

SEO
Web Design
Email Marketing
Conversion Services
Creative Direction
Strategic Consulting
Digital Media Advertising
Social Media

Patients finding your practice is a major key to building your client base. We help physicians and aestheticians build thriving practices by improving your website’s position in search results and page rankings. We transform your business while you transform your patients.

Your website is a showplace for aesthetic beauty and the rich emotional rewards every patient wants to feel. Information about your practice, staff, and specialties is displayed in a modern setting to invoke all the possibilities available to your patients. Our web design brings beauty to life through innovation and ever-changing technology.

Our expertly crafted email marketing campaigns help you reach your patients on a whole new level. With today’s fast pace, timely communication keeps warm leads warm, helps patients stay informed about your practice, and saves you invaluable time. Retain existing patients and bring in new, prospective patients easier than ever.

With marketing services tailored to your practice’s individual strengths, TRBO ADvance helps you convert consultations into patients. Through the science and psychology of patient decision-making, we position your practice as the best choice for helping patients achieve their aesthetic goals.

The Medical Beauty world is a marriage of art and science designed to bring patients joy and confidence in themselves. We bring creativity to that relationship with compelling writing, on-point branding, informative videos, smooth photo galleries, and engaging web and email content to showcase your practice’s exacting standards of patient care and results.

TRBO ADvance strategizes solutions for your practice using our considerable industry knowledge, so you take advantage of the trends and topics which most interest patients. We offer a blueprint for your practice to flourish and grow.

Finesse in advertising is a must for the modern Medical Beauty practice. Patients are savvier than ever, and traditional sales pitches are best left in the past. We’ve mastered the art of digital media advertising to bring attention to your practice with style and expertise.

As a gateway to potential patients, social media engagement is a major component to building successful branding for your practice. Interactive information and educational exchanges with prospective clients can increase your website traffic and your reach, so you can connect, build trust, and increase your digital footprint.

Patients finding your practice is a major key to building your client base. We help physicians and aestheticians build thriving practices by improving your website’s position in search results and page rankings. We transform your business while you transform your patients. transform your business while you transform your patients.

Patients finding your practice is a major key to building your client base. We help physicians and aestheticians build thriving practices by improving your website’s position in search results and page rankings. We

Your website is a showplace for aesthetic beauty and the rich emotional rewards every patient wants to feel. Information about your practice, staff, and specialties is displayed in a modern setting to invoke all the possibilities available to your patients. Our web design brings beauty to life through innovation and ever-changing technology.

With marketing services tailored to your practice’s individual strengths, TRBO ADvance helps you convert consultations into patients. Through the science and psychology of patient decision-making, we position your practice as the best choice for helping patients achieve their aesthetic goals.

The Medical Beauty world is a marriage of art and science designed to bring patients joy and confidence in themselves. We bring creativity to that relationship with compelling writing, on-point branding, informative videos, smooth photo galleries, and engaging web and email content to showcase your practice’s exacting standards of patient care and results.

TRBO ADvance strategizes solutions for your practice using our considerable industry knowledge, so you take advantage of the trends and topics which most interest patients. We offer a blueprint for your practice to flourish and grow.

Finesse in advertising is a must for the modern Medical Beauty practice. Patients are savvier than ever, and traditional sales pitches are best left in the past. We’ve mastered the art of digital media advertising to bring attention to your practice with style and expertise.

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